Privacy Policy Effective date: 30.09.2025
HandySIM LTD ("HandySIM", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, platforms, and services.
1. Information We Collect
We may collect the following categories of information: Personal information provided by you:
- Full name
- Email address
- Phone number
- Billing and payment information
- Account information (if applicable)
Technical and automatically collected information:
- IP address
- Device type, browser, and operating system
- Website usage data and interaction
- Session and diagnostic data
- Approximate location based on IP address
Service-related information:
- eSIM installation status
- Order history
- Transaction details
- Service activation information
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Activate and manage eSIM services
- Provide customer support
- Send order confirmations and service notifications
- Improve our website, products, and services, including mobile data plans
- Prevent fraud and unauthorized activity
- Comply with legal obligations We do not sell your personal data.
3. Sharing of Information
We may share your information only when necessary with: Service providers and operators:
- Mobile network operators
- Payment processors (e.g., Stripe)
- Hosting providers and infrastructure partners These providers process data only as required to deliver the service.
Legal authorities:
- We may disclose information when required by law, legal process, or to protect our legal rights.
4. Payment Security
All payments are processed securely through third-party payment providers such as Stripe.
- HandySIM LTD does not store full credit card details on its servers.
- Payment providers are responsible for secure payment processing and compliance.
5. Data Retention
We retain personal data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Prevent fraud Data may be retained longer if required by applicable law.
6. Your Rights (GDPR and UK GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to data processing
- Request data portability
- Withdraw consent for marketing communications To exercise your rights, contact: info@handysim.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Improve user experience You can disable cookies through your browser settings.
8. Data Security
We implement appropriate technical and organizational security measures to protect your data, including:
- Secure servers
- Encryption
- Restricted access controls However, no system can guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites.
- We are not responsible for their privacy practices or content.
10. Children's Privacy
Our services are not intended for individuals under 16 years of age.
- We do not knowingly collect personal data from minors.
11. International Data Transfers
Your data may be processed in countries outside your country of residence where our service providers operate.
- We ensure appropriate safeguards are in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy at any time.
- Updates will be published on this page.
- Continued use of our services indicates acceptance of the updated policy.
13. Contact Information
If you have questions regarding this Privacy Policy, contact: HandySIM LTD Email: info@handysim.com Website: https://handysim.com
